About the role

As Hospitality and Operations Officer, you will be at the heart of Grow Wilder's day-to-day operations. You'll provide excellent customer service from first enquiry through to booking completion, ensuring every visitor, hirer, tutor and participant receives a professional and welcoming experience. 

Your responsibilities will include:

• Managing enquiries, bookings and schedules for venue hire, courses, events and programmes.
• Coordinating practical arrangements, including room set-up, resources, signage and customer support.
• Supporting tutors, freelancers and external providers delivering events and courses.
• Assisting with the planning and delivery of seasonal events and activities.
• Working with our Communications Team to promote events, courses and commercial activities.
• Maintaining accurate financial and booking records, including sales reconciliation and invoicing support.
• Helping ensure the smooth operational running of Grow Wilder. 

About you

We're looking for someone who combines excellent organisational skills with a genuine passion for customer service.

You'll have:

• Experience of administration, scheduling, bookings or event coordination.
• Experience working in hospitality, visitor services or customer-facing environments.
• Strong communication skills and confidence dealing with enquiries by phone, email and in person.
• Excellent attention to detail and the ability to manage a varied workload.
• Experience maintaining accurate records and working with financial systems.
• Good Excel skills and confidence using digital systems.
• A proactive, flexible and positive approach, with a talent for problem solving and finding practical solutions. 

An interest in wildlife, nature connection or conservation would be an advantage. 

Working pattern

This role is primarily based at Grow Wilder, Bristol, with occasional travel to other Avon Wildlife Trust sites. The post operates on a flexible rota, working 5 days out of 7, and includes some evening and weekend working for events and activities (TOIL provided). 

Who are we?

Avon Wildlife Trust is a charity working to protect and restore wildlife in Bristol, Bath and the West of England (former county of Avon). We want to enable nature to recover on a grand scale, with more abundant wildlife in our cities and countryside. We work with schools and communities, landowners and volunteers, people of all ages and backgrounds - to develop wildlife-rich places and wildlife-rich lives. We create, connect and care for places rich in wildlife, champion the value of nature, and inspire people and communities to care for wildlife. The Trust is supported by more than 17,000 members, 650 volunteers, manages over 30 nature reserves and is one of 46 Wildlife Trusts in the UK. 

Avon Wildlife Trust values diversity. We are committed to creating a movement that recognises and truly values individual differences and identities. We actively encourage applications from people of all backgrounds and cultures. 

Avon Wildlife Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to complete relevant pre-employment checks, including workplace references and, where applicable, an Enhanced DBS check. 

Why join Avon Wildlife Trust?

At Avon Wildlife Trust, we believe nature is essential for thriving communities. You'll be joining a passionate and supportive team committed to helping nature recover while creating meaningful experiences for people.

Our values are simple:

• We're determined - Nature is facing huge challenges, but we have the skills, tenacity, and experience to help it recover and thrive.
• We get things done - Nature’s recovery takes bold and decisive action. Our ability to work locally and at a landscape scale enables us to make an immediate and effective impact.
• We're collaborative - Nature connects us all. We work to bring like-minded people together, co-creating solutions that help nature and people flourish.   

Staff Benefits:

• Pension with 5% employer contribution
• Life assurance
• Hybrid working
• Wellbeing support including Employee Assistance Programme
• Employee Discounts 
• Wildlife Trusts Diversity networks
• Paid volunteering day
• Training and development
• One free AWT course day per year
• Minimum 33 days of holiday (25 annual leave + bank holidays) pro rata
• The opportunity to make a real and positive difference to nature

Full time, 37 hours per week, 

Fixed term - to 31st March 2028

Contact Details and How to Apply

If you're passionate about delivering outstanding visitor experiences and want to support a thriving nature reserve that connects people with wildlife, we'd love to hear from you.

To apply, please download the Application Form and Job Description at the bottom of this page. 

Fill in your Application Form before proceeding to 'Apply Now'.

Please fill out the application form paying particular attention to the details of your relevant experience, knowledge and skills, which is used for shortlisting against the person specification. It is best not to assume prior knowledge and higher scoring is more likely if you explain carefully why you meet the person specification in the Job Description.

CVs may be supplied as additional information but will not be used for initial shortlisting, rather used in subsequent steps.

When you click 'Apply Now' you will be asked to attach your completed documents via our HR portal as part of the submission process. The portal will stay open for 24 hours to allow you to upload your documents. If the portal has closed to you, please email your documents to HR@avonwildlifetrust.org.uk

Apply Now

Follow the link to complete the anonymous Equity & Diversity Monitoring form.

Equity and Diversity Monitoring 2026 (Hospitality and Operations Officer) – Fill in form

To apply by post, please send applications marked confidential to HR, Avon Wildlife Trust, 17 Great George Street, Bristol BS1 5QT to arrive by the closing date.

Closing date: 11:59pm Wednesday 14th October 2026

Shortlisted candidates will be invited for an interview on Monday 19th October 2026. We would prefer to meet you in person, but a Teams call can be arranged if necessary.

Leading candidates may then be asked to attend a second interview in person on Thursday 22nd October 2026.

(Please let us know in your application if you are unable to make any of these dates - we may be able to arrange a suitable alternative)

If you would like to discuss this role or have any questions, please email hr@avonwildlifetrust.org.uk and a conversation can be arranged.

For equal opportunities purposes, we are unable to accept only CVs.

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No agencies please.

Registered Charity 280422