Terms and Conditions

Custom Join Block


The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.

When you submit your order you are allowing Avon Wildlife Trust to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.


A postage and packaging charge is payable on relevant orders placed on this website. This is a flat rate of £2.95 no matter how many items you purchase. Standard postage and packaging applies only to UK addresses. For deliveries to EU and world wide countries, please contact our reception who will be able to advise you, where delivery is possible, about the cost and estimated delivery time. We do not deliver to P.O. boxes.

Delivery within mainland UK is normally within 10 working days of receipt of your order. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.


In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund.

To return a product, please contact us on 0117 917 7270, and we will advise you on how to return the goods.
Alternatively write to: Returns, Avon Wildlife Trust, 32 Jacobs Wells Road, Bristol, BS8 1DR. Your statutory rights are not affected


As a UK customer, you have the right to cancel the contract for the purchase of one or more items in your order within 7 working days, beginning with the day after you receive the item. If you cancel, you will need to notify us by email, shop@avonwildlifetrust.org.uk, and return the item to us in its original condition and in its original packaging. We recommend that you use a recorded delivery service to ensure the item reaches us as we cannot refund your purchase if we do not receive the item. You will be responsible for the cost of returning the item to us, unless the item is faulty or we delivered the item to you by mistake.

If a refund is due, we will usually refund any money using the same method originally used by you to pay for the purchase. We will process the refund due to you as quickly as possible and, in any case; within 21 days of the day we receive your returned item/s. 


The contents of this site are the property of Avon Wildlife Trust, and are protected by the UK and international copyright laws. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of Avon Wildlife Trust, is strictly prohibited.


Avon Wildlife Trust provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. This includes, without limitation, warranties of merchantability and fitness for purpose. Avon Wildlife Trust does not represent or warrant that the information contained within this website is accurate, complete or current.

Prices and availability are subject to change without notice.


Avon Wildlife Trust, 32 Jacobs Wells Road, Bristol, BS8 1DR.
For any queries, comments or complaints about goods or services, please write to the above address. You can also telephone on 0117 917 7270


9am to 5pm - Monday to Thursday
9am to 4.30pm - Friday
(excluding Bank Holidays).


When you place your order you are automatically connected to make your payment by credit/debit card using the Worldpay secure payment system. When submitting your order you are confirming to purchase goods and allowing Avon Wildlife Trust to use your personal details for the purpose of supplying goods.


As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. 


We advise you to print and keep a copy of these terms and conditions for your records.